Hosted PBX Market 2020 Industry Challenges, Business Overview and Forecast Research Study 2027
Category: #Technology  By Ronak Bora  Date: 2021-03-25
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Hosted PBX Market 2020 Industry Challenges, Business Overview and Forecast Research Study 2027

It has been estimated that the global hosted PBX market would record a remuneration of USD 11 billion over the span of 2021 to 2027.

Ever since COVID-19 pandemic left small as well as large scale businesses with no options other than turning to virtual spaces for almost all the operations, the demand for virtual telephone systems has dramatically upscaled. This has undeniably supported the cohesive development of overall hosted private branch exchange (PBX) market.

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With respect to the component, security service has gained significant demand as companies belonging to different sectors have adopted the technology due to its scalable and integration advantages. However, since this system is based on the internet, it raises security concerns for enterprises. This has affected the demand for security services to protect hosted PBX solutions significantly. Companies are using service providers to ensure complete security across their infrastructure.  

Regionally speaking, Europe hosted PBX market has emerged as a profitable revenue terrain over the years due to extensive digitization across both public and private organizations followed by wireless communication systems.  The private enterprises across Europe are helping the government authorities to deploy upgraded communication alternatives. For example, in August 2020, Alcatel helped the administration of Stadt Herrenberg, Germany deploy its Rainbow cloud offering. This helped expand the administration’s prevailing telephony infrastructure with added collaboration technology.

In the healthcare industry, hosted PBX technology is expected to become popular due to its advanced functional capabilities like HIPPA compliance for redundant communication connections, recording of calls, among many others. The use of hosted PBX in healthcare enterprises to connect various locations and sites with the help of MPLS. Other added benefits of using the technology include the reduction in the cost of communication and maintenance, facilitating collaboration infrastructure in hospitals.

From the above, it may be understood that large enterprises require stronger and dependable channels of communication. Due to the ongoing coronavirus pandemic, enterprises are finding reliable and effective channels of communication due to the emergence of work-from-home scenarios and the need to connect the employees situated in different parts.

List of the Key Companies that are Operating in the Hosted PBX Market. They are as follows:

3CX, 8x8, Inc., AT&T, Inc., Avaya, Inc. BT Group, BullsEye Telecom, CenturyLink, Inc., Cisco Systems, Inc., Comcast Corporation, Datavo, Megapath (Fusion Connect, Inc.), Mitel Networks Corporation, NEC Corporation, NexGen Technology Group, NovoLink Communications, Inc., OneConnect Services, Inc., Ozonetel, Plantronics, Inc., RingCentral, Inc., and TPx Communications, Inc..

In response, the enterprises are deploying hosted PBX systems to host remote communication infrastructure. The large enterprises are using advanced features of hosted PBX like support to video conferencing, voicemail, email delivery, and others. These features are helping large organizations with a geographically disrupted workforce to communicate easily. 

Hosted private branch exchange market is bestowed with many leading companies working to improve their offerings so as to meet the wide and communication needs of the companies both, big and small. Some of the leading market players include Avaya Holdings Inc., CenturyLink, 8x8, and AT&T, to name a few.  

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Table Of Content:

Chapter 5   Hosted PBX Market, By Component

5.1    Key trends, by component

5.2    Solution

5.2.1    Market estimates and forecast, 2016 – 2027

5.3    Service

5.3.1    Market estimates and forecast, 2016 – 2027

5.3.2    Network service

5.3.2.1    Market estimates and forecast, 2016 – 2027

5.3.3    Security service

5.3.3.1    Market estimates and forecast, 2016 – 2027

5.3.4    Managed service

5.3.4.1    Market estimates and forecast, 2016 – 2027

Chapter 6   Hosted PBX Market, By Organization Size

6.1    Key trends, by organization size

6.2    Large enterprises

6.2.1    Market estimates and forecast, 2016 – 2027

6.3    SMEs

6.3.1    Market estimates and forecast, 2016 – 2027

Chapter 7   Hosted PBX Market, By Industry Vertical

7.1    Key trends, by industry vertical

7.2    BFSI

7.2.1    Market estimates and forecast, 2016 – 2027

7.3    Healthcare

7.3.1    Market estimates and forecast, 2016 – 2027

7.4    Government

7.4.1    Market estimates and forecast, 2016 – 2027

7.5    Retail

7.5.1    Market estimates and forecast, 2016 – 2027

7.6    Manufacturing

7.6.1    Market estimates and forecast, 2016 – 2027

7.7    Others

7.7.1    Market estimates and forecast, 2016 – 2027

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About Author

Ronak Bora    

Ronak Bora

A graduate in Electronics Engineering, Ronak writes for Technology Magazine and carries a rich experience in digital marketing, exploring how the online world works from a technical and marketing perspective. His other areas of interest include reading, music, and spo...

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